What to Do If Glassware Arrives Damaged

If glassware arrives damaged, prompt documentation can help clarify the extent of the issue and support the applicable claim process. Exact procedures and deadlines depend on the purchase agreement, carrier, insurance, and shipping terms.

1. Make the area safe
Handle broken glass carefully and keep people away from sharp fragments. Follow your workplace's safety procedures for cleanup and disposal.

2. Document the condition
Take clear photos of the outer carton, shipping label, internal packing, damaged products, and the full affected quantity. Record the delivery date, carton count, and any visible signs of impact or moisture.

3. Preserve relevant records
Keep the packaging and shipping materials until you know whether they are needed for inspection or a claim. Save the purchase order, packing list, delivery record, and correspondence.

4. Notify the appropriate parties
Contact the supplier, carrier, or insurer according to the agreed procedure. Provide factual information and follow the applicable reporting deadlines. Avoid discarding evidence before receiving instructions.

5. Reconcile the quantities
Separate damaged, missing, and apparently unaffected goods. Use carton or lot references where available and keep a clear record of counts.

6. Agree next steps in writing
Ask what information is required and confirm any agreed replacement, credit, inspection, or other resolution in writing. Do not assume a particular remedy applies automatically.

Conclusion
A clear record of damage and timely communication make the issue easier to assess. Before future shipments, review whether product protection, carton configuration, handling, or shipping arrangements should be changed.

**Contact Cordevyn about an order inquiry:** https://www.cordevyn.com/pages/contact