FAQ

Yes. Our glass and ceramic pieces are shaped, finished and inspected by skilled artisans. We do not rely on mechanized mass production for our handcrafted collections.

Natural bubbles, subtle color shifts, glaze variations and minor differences in shape or texture are authentic characteristics of handmade craftsmanship. These details make every piece one‑of‑a‑kind.

We use high‑quality glass, natural mineral materials and refined clay selected for clarity, color stability, durability and artistic quality.

Many pieces are suitable for normal indoor, room‑temperature use. Please refer to the individual product description for its recommended purpose and care instructions.

Avoid exposing glass, colored glaze and ceramic pieces to sudden or extreme temperature changes, as thermal shock may cause cracking or damage.

Our artworks are primarily designed for indoor display. Prolonged sunlight, rain, frost and extreme temperatures may affect their appearance and durability.

Clean gently with a soft cloth, warm water and mild detergent. Avoid abrasive cleaners, metal brushes, harsh chemicals and sudden changes in water temperature.

Our products undergo careful material selection, controlled firing or annealing, finishing and quality inspection to ensure stable construction and long‑lasting performance under recommended use conditions.

Yes. We support customization of selected designs, colors, sizes, packaging and branding. Contact us with your requirements for availability and production details.

Yes. We provide custom and batch supply services for retailers, interior designers, hospitality projects, corporate gifting and other commercial customers.

Each item is carefully protected with suitable cushioning and secure outer packaging to reduce movement and damage during transportation.

Photograph the damaged item and its packaging immediately, then contact us with your order number. Our team will review the issue and provide an appropriate solution.