Shipping policy

Shipping Policy

Last updated: August 21, 2026

Thank you for shopping with Cordevyn. This Shipping Policy explains how we process and deliver your order.

Order Processing

In-stock orders are normally processed within [7-15 business days] after payment confirmation. Orders are not processed on weekends or public holidays.

Because many of our glass, colored-glass and ceramic products are handmade, customized or produced in limited quantities, certain items may require additional preparation time. The estimated processing time will be stated on the product page or confirmed separately.

Shipping Destinations

We currently ship to all countries/regions served. Available shipping methods and charges are displayed at checkout based on the destination, package size, weight and selected delivery service.

If your destination is unavailable at checkout, please contact us at cordevyn@gmail.com.

Estimated Delivery

Estimated delivery times after dispatch:

  • Domestic orders: [15-30 business days]
  • International orders: [15-30 business days]
  • Customized or wholesale orders: subject to the agreed production and shipping schedule

Delivery times are estimates and are not guaranteed. Customs inspections, weather, peak seasons, carrier disruptions and other circumstances outside our reasonable control may cause delays.

Shipping Charges

Shipping charges are calculated and displayed at checkout unless otherwise stated. Customized, oversized, wholesale or bulk orders may require a separate shipping quotation.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility. Customers are responsible for understanding the import requirements of their destination.

Tracking

When tracking is available, a shipping confirmation email containing the tracking information will be sent after dispatch. Tracking updates may take 24–72 hours to appear in the carrier’s system.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be changed.

Once an order has been dispatched, we cannot guarantee that the address can be changed. Additional costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

Fragile-Item Packaging

Our glass and ceramic products are carefully packed with protective materials suitable for fragile transportation. Please inspect the parcel and product promptly after delivery.

Damaged Orders

If an item arrives damaged, contact us at cordevyn@gmail.com within [7 days] of delivery and provide:

  • Your order number
  • Photos of the damaged item
  • Photos of the internal and external packaging
  • A photo of the shipping label

Please retain the item and all packaging until the claim has been reviewed. We will assess the evidence and provide an appropriate solution in accordance with applicable law and our Return and Refund Policy.

Lost or Delayed Parcels

If tracking shows no movement or the estimated delivery period has passed, contact us at cordevyn@gmail.com. We will assist with an investigation through the shipping carrier.

A parcel marked as delivered cannot automatically be treated as lost. Customers should first check the delivery location, household members, neighbors and local carrier.

Split Shipments

Orders containing multiple products may be shipped in separate parcels due to availability, size, production schedule or packaging requirements. Where available, separate tracking details will be provided.

Contact

For shipping questions, contact:

Cordevyn
Email: cordevyn@gmail.com
Phone: +8618029008168
Address: guangdong.China.